Terms Of Service

TERMS OF SERVICE FOR ANAM COSMETICS WEBSITE

Website). This website is for use by people who are 18 years and over only. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

CONFIDENTIALITY

We guarantee the confidentiality of your details. Under no circumstances will these be given to any other third party and shall be used for order processing only. Details will be placed on our own Anam community mailing list unless otherwise requested.

AVAILABILITY

We do our best to ensure continuity of our products and normally note if items are out of stock. However, all orders are subject to availability, in the event of goods being temporarily out of stock an advice note will be sent by email and goods will be dispatched as soon as available. If the goods are not delivered after 20 days a credit note will be issued which may be used against any future orders within 6 months. You may also request a refund if we notify you an item is out of stock.

ORDER PROCESSING & PAYMENT

Once you have finished shopping you will go through to our secure checkout area where you will be asked for the details required to process your order, once complete you will then be issued with an order number and confirmation of your order by email.

We utilise customer friendly shopping procedures, with a secure checkout processing system by Shopify Payments. Goods will be dispatched upon clearance of payment on the same day whenever possible. The name "SP Anam Cosmetics" will appear on your credit card transaction statement. All prices displayed within the store include VAT where applicable.

WEBSITE CONDUCT & COPYRIGHT

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of Anam Cosmetics. Any copying, transmission or re-transmission of the same requires the prior written approval of Anam Cosmetics.

PRICE OF GOODS

The price listed on the Website (the ‘Price’) for Anam Cosmetics products (the “Products”) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, change a special offer price back to it’s original or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the website is wrong.

DELIVERY

For delivery terms, a list of the countries we deliver to, and for delivery rates please see our delivery page.

We aim to get your order into the next collection available after your order is received. Please kindly note that this is not a guarantee of next working day delivery, please allow between 2 and 5 working days for delivery in Ireland and 5-10 working days for deliveries Ireland.

Orders placed on Fridays will not be delivered until after the weekend as weekend deliveries are not available through our couriers.

Should there be a delay in processing your order for any reason – you will be notified immediately. All products are subject to availability and delays may sometimes occur that are outside of our control.

Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products.

Orders not received within 7-10 days should be notified by e-mail to customer services at our email customercare@anamcosmetics.com with details of your basket order number. Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.

CLAIMS

When you purchase online, you have a statutory right to return a Product up to 7 days after your order has been delivered (cooling-off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding delivery cost). Goods must only be retuned if they are unused, unopened and in their original condition. Any breakages or damage must be reported within 24 hours of purchase/delivery to customercare@anamcosmetics.com

DISCOUNT CODES

Discount codes entitles you to a set amount of discount on full-priced items and excludes products on existing promotion. Discount codes can not be used in conjunction with other promotions on the Website. Discount codes can only be used 1 time only per registered customer.

COMPLAINTS

The first point of contact for complaints is to email us directly at customercare@anamcosmetics.com If you not satisfied with the outcome of your compliant you have a right to escalate a complaint to the EU Online Dispute Resolution platform.

DISCLAIMER OF WARRANTIES

The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided “as is” and “as available” and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.

CONTRACT

No contract will subsist between you and Anam Cosmetics for a sale to you of any product or service unless and until Anam Cosmetics accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Anam Cosmetics sends the e-mail to you (whether or not you receive that e-mail).

MODIFICATION OF TERMS

We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

GENERAL

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

LAWS

The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

TERMINATION

We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your account for violation of the letter or spirit of these terms and conditions.

FEEDBACK

If you want to express a view direct to Anam Cosmetics then please email us at customercare@anamcosmetics.com

BUSINESS DETAILS

Our VAT registration number is IE8412994R

Our Business Registration number is 685606